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Behind every confident smile designed through CandidPro is a team of skilled experts who bring precision, care, and collaboration to every treatment plan. For our Treatment Planning team in Costa Rica, each day is about more than creating digital models—it’s about transforming lives through the art and science of orthodontics.
Predictable outcomes start with the right plan
The Treatment Planning team is responsible for designing 3D orthodontic treatment plans using patients’ digital records. These highly trained professionals review and research each case to create accurate virtual impressions that meet our exacting clinical standards.
Once the treatment plan is ready, it’s sent to our US-based, licensed CandidPro Orthodontists for review. After reviewing, the orthodontist will either suggest changes or finalize the plan before it is ultimately sent to the patient’s doctor for final approval or revisions.
Each plan represents hours of careful evaluation and collaboration, ensuring that every patient’s smile is designed with precision and care.
As Laura puts it, “I love designing smiles because we get to transform lives, improve patients’ health, and boost their confidence.”
That sense of purpose drives the team’s daily work. They document and report on case progress, maintain strict quality assurance protocols, and collaborate with clinical leads to resolve complex situations efficiently. Every plan they complete is a reflection of our commitment to clinical excellence and personalized care.
Working in Costa Rica
Although their roles are fully remote, every member of the team calls Costa Rica home. Whether working from their home offices or occasionally gathering on-site, they stay seamlessly connected through specialized digital tools and daily collaboration. The environment is both flexible and structured, giving each planner autonomy while maintaining close communication with team leads, clinical support, and other departments.
For many, the combination of independence and teamwork is what makes their work so rewarding. “Being a Treatment Planner gives me the satisfaction of being the starting point of change for our patients,” says Adriana Tenorio. “It’s the chance to plan their well-being with the highest quality, to improve their oral health.”
The Costa Rica team’s collaborative rhythm ensures efficiency and consistency no matter where they’re working. Together, they’ve built an environment rooted in trust, respect, and shared purpose—one that enables them to deliver exceptional results while feeling connected to one another.
Treatment planning excellence and efficiency
The Costa Rica team’s expertise directly impacts the experience of CandidPro providers and their patients. When our CandidPro Orthodontists review each treatment plan, they know that the team has followed our treatment protocols that have been developed using historic case data and ongoing collaboration.
They also take provider feedback seriously, and quickly respond to requested changes to keep the process moving. This responsiveness helps build trust among the dentists who have chosen our product, ensuring that clinicians can focus on what matters most: caring for their patients. The team is constantly refining workflows, improving turnaround times, and strengthening communication channels.
“Being a Treatment Planner means having the opportunity to positively impact people’s lives by planning their treatment with dedication and purpose,” says Carolina, capturing the team’s mindset perfectly.
Teamwork, Growth, and Passion
Over the years, the Costa Rica team has grown significantly, not only in size but also in scope. They’ve refined their treatment planning skills and contributed to key process improvements like resolving software issues, recommending system enhancements, and mentoring new teammates.
Their hands-on experience has helped shape the evolution of our systems and operations.
Collaboration is central to their success. Complex cases are discussed as a team, clinical leads are consulted for feedback, and decisions are made collectively.
“When I create treatment plans, I feel like I’m helping people feel better—improving their smile and giving them confidence in themselves,” says Julissa. “That sense of shared purpose makes teamwork second nature.”
For Carlos Madrigal, the combination of collaboration and challenge keeps things exciting.
“Being a Treatment Planner at this company is incredible. You truly feel like part of a family, within a relaxed yet demanding environment. Every day is a challenge, every case is different, and every patient has a story.”
And that family spirit runs deep.
“For me, the most beautiful part of being a Treatment Planner is being able to leave a small mark by giving each patient a brand-new smile—and in doing so, changing their life,” adds Fabiola León.
After four years with Candid, Carlos Barrantes reflects proudly, “I’ve developed so many new skills and improved my life in a well-rounded way. Having supportive teammates and positive leaders who have helped me grow motivates me every single day.”
High-quality care at every stage
Having highly trained, passionate treatment planners is essential to creating a world-class orthodontic experience for our providers and their patients. Our team’s technical expertise ensures that every case receives a safe, precise, and personalized touch. But it’s their compassion and teamwork that truly elevate the experience—for providers, for patients, and for each other.
When people care deeply about what they do, it shows in every smile they help create. The CandidPro team in Costa Rica embodies that commitment, proving that behind every beautiful outcome is a team of experts who put their hearts into every detail.
